We are a new store in development. I will be adding new items as time goes by, so check back often! We are here to provide you with shopping pleasure and convenience. We will attempt to provide a variety of items for one stop shopping.
Our contact information
By standard mail:
Douwana Shop
151 Wolf Creek Trail
Broomfield, Colorado 80020
By phone:
720-933-9469
By email:
admin@douwanashop.com
By standard mail:
Douwana Shop
151 Wolf Creek Trail
Broomfield, Colorado 80020
By phone:
720-933-9469
By email:
admin@douwanashop.com
Shipping Information:
Shipping will be a flat rate of $21.54, anywhere in the U.S., for orders under 20 lbs.
* ORDERS OVER 20 LBS WILL HAVE AN ADDITIONAL RATE. *
Outside U.S., shipping rates apply.
Most items over 1 pound will be shipped by U.P.S. or USPS Priority Flat Rate , usually within 3 business days, (weekends and holidays, allow extra time).
In most cases delivery will occur in 5-7 days, but allow up to 2 weeks for delivery.
Refund, Returns and Cancellation Policies: To obtain authorization to return a defective item for credit or replacement, simply call or email within 14 days of purchase. Non-defective merchandise returns will incur a 30% restocking fee, and must also be returned within 21 days of purchase. Product boxes and/or items that have been written on or otherwise marked will not be considered for credit or replacement. Merchandise must be in its original minimum inner pack quantity, as shipped. Broken quantity inner packs are not returnable. Sample items are not returnable. Merchandise, merchandise packaging, and inner pack must bear no markings or be otherwise defaced or damaged. All merchandise damaged during shipment is covered by the shipper. If you receive merchandise damaged during shipping, please contact us within 14 days of the date of shipment of your order, and your claim will be processed immediately. NOTE: Established procedures by UPS, U.S.Parcel Post, and trucking lines, must be complied with or they may deny your claim.
Frequently Asked Questions: How will I be refunded? All shipping and handling fees are non-refundable. All reimbursements are done in the form of a company credit, which can be used towards new orders.
Shipping will be a flat rate of $21.54, anywhere in the U.S., for orders under 20 lbs.
* ORDERS OVER 20 LBS WILL HAVE AN ADDITIONAL RATE. *
Outside U.S., shipping rates apply.
Most items over 1 pound will be shipped by U.P.S. or USPS Priority Flat Rate , usually within 3 business days, (weekends and holidays, allow extra time).
In most cases delivery will occur in 5-7 days, but allow up to 2 weeks for delivery.
Refund, Returns and Cancellation Policies: To obtain authorization to return a defective item for credit or replacement, simply call or email within 14 days of purchase. Non-defective merchandise returns will incur a 30% restocking fee, and must also be returned within 21 days of purchase. Product boxes and/or items that have been written on or otherwise marked will not be considered for credit or replacement. Merchandise must be in its original minimum inner pack quantity, as shipped. Broken quantity inner packs are not returnable. Sample items are not returnable. Merchandise, merchandise packaging, and inner pack must bear no markings or be otherwise defaced or damaged. All merchandise damaged during shipment is covered by the shipper. If you receive merchandise damaged during shipping, please contact us within 14 days of the date of shipment of your order, and your claim will be processed immediately. NOTE: Established procedures by UPS, U.S.Parcel Post, and trucking lines, must be complied with or they may deny your claim.
Frequently Asked Questions: How will I be refunded? All shipping and handling fees are non-refundable. All reimbursements are done in the form of a company credit, which can be used towards new orders.
